• Returns are only accepted for complete computers purchased directly from Quwintus.
• Software, digital products, and licenses are non-refundable and cannot be returned.
• To be eligible for a return, the computer must be in its original condition, free from physical damage caused by misuse, and returned with all included accessories and packaging.
• Returns must be requested within 14 days of delivery.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days to the original payment method.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to a defect covered by warranty).

• All custom-built computers from Quwintus come with a 6-month limited warranty.
• The warranty covers hardware defects and faulty workmanship under normal use.
• The warranty does not cover:
  

1. Software issues, including operating systems and third-party applications.
2. Damage caused by misuse, accidents, or unauthorized modifications.
3. Normal wear and tear (e.g., fans, thermal paste, etc.).
   
   If a hardware issue arises during the warranty period, Quwintus will repair or replace the defective component at no additional cost.

To initiate a return or warranty claim, please contact our support team at info@quwintus.tech

1. Your order number
2. A description of the issue
3. Photos or videos if applicable
   
   

Our team will guide you through the next steps.